[dmitriid]

> it fails in some baffling, opaque way.

It's weird that it actually fails in some ways, and constantly. But then, I myself use it only as a background music player during the week, and as a podcast player in my car, so I definitely don't use it in a variety of scenarios.

> At that level it’s more of a management and prioritisation issue

Actual failures are tracked and prioritised. Sometimes the fixes don't get propagated to all systems quick enough, or they are deprioritised because there's something that affects an even larger number of users (it could be anything from parity of features to bugs to certain behaviours).