[larryliu]

The service department will adapt by always talking nice, always promising to service the products but never send or perform anything that costs money.

When you finally reach the person in charge: - "sorry sir, but your request has been filtered by our revenue, cost and risk model, the model is automatic and I am unable to override it, would you please try making the request in another way" - "my request is totally legit, why does the model think it's risky?" - "sorry sir, the exact mechanism is confidential. I would recommend you proposing a solution that doesn't have substantial cost for us, or we can work together on this case for a win-win solution".