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by injb 1315 days ago
Just my 2 cents, but I think you should host the legacy installers. You'll have to take some trouble to make it clear that they're unsupported, and made available only as a courtesy to legacy customers. But why not do it? People are bound to lose the one they downloaded and it seems harsh that they own a perpetual license to the software, and you have a copy of it somewhere, but they have no way to access it.

Otherwise, what's the value of having a perpetual license?

1 comments

Cannot disagree in concept, but the reality and logistics of doing that can get complicated. Going back a few versions, there were issues with the installation and also online license activation which I was always able to resolve without changing anything at my end, but it was considerable time on my part so really do not want to deal with that for free. Not to mention I would have to spend additional time reading the support logs to refresh my mind how I did it. Also, it is a .NET 2.0 program and I had to help a few customers that had not enabled .NET 2 when they installed Windows 10, so that could be yet another support issue to handle.