[Someone1234]

It is bad customer service that they didn't restore the rollover credits.

If I am understanding you correctly, you're on the Adobe $49/month plan, which gives you 25 credits/month then rolled over 240 or nearly 10 months worth. If that is accurate may I suggest you re-evaluate Adobe Stock going forward and look at their pay per stock competitors? In particular if they're going to treat rollover credits as this poorly (e.g. expiration and or sudden loss)?

The whole rollover credit thing is just a manipulative way of establishing sunk cost (e.g. "I cannot cancel I have months of value in this account!"). If you're building up rollover credit consistently over months you're likely better off either with a lower tier of subscription or a competitor. Adobe's biggest sales pitch is their integration, but third parties also offer Adobe extensions.

Unfortunately I doubt blasting them on social media will help here, Adobe just doesn't care what people think of them.

[0] https://stock.adobe.com/plans