[aaronf]

As a seller on Amazon, do not expect the same level of service and efficiency you receive as a buyer. I had a client selling on Amazon that had all kinds of surprises. On one occasion, they took down listings because the product was selling too well - it took days to resolve, and the launch's momentum was killed.

Here's the key to getting these issues resolved: 1) Always use phone support, not email support. Email support will almost always paste the easiest reply - it may as well be automated. Phone support gets you a a real human being on the phone who will actually listen and understand what's going on. 2) Keep escalating. If they deny your appeal, appeal again. There is absolutely no consistency in how they handle these situations. One person may say there's nothing that can be done, the next will push a button and instantly make the problem go away. And the more you annoy them, the more it's worth their while to actually look at and resolve your problem.

Good luck.