Twitter is usually the only reliable, direct way to ask a question of a faceless corporation because they happen to prioritize actually answering tweets. I don't know why, but it's become the only way I ask questions of some service that has millions of users, because I don't feel like signing up an account on a service portal or filing a ticket with a convoluted customer support system. Or even worse, "chatting" with a bot that will just funnel me to poorly-written FAQs that don't even remotely help me with the problem I'm encountering.