[club_tropical]

If the seller/owner responds to a negative review, this is a red flag for me. Indicates a sort of hypersensitive, pressuring attitude. I empathize that they might wanna "tell their side" but in the end it betrays a clingy monitoring of Your Image that makes me as a potential customer feel like I may be walking into a spiderweb.

[bombcar]

Than you for your review. Please contact Company Support so that we can resolve this for you.

How many times have I seen that on various reviews. I kind of like it somewhat, at least it means they didn’t delete it.

[club_tropical]

Oh actually that's a good point. Anodyne generic response might be positive.