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by buff-a 5297 days ago
You want us to "buy your product", and you sincerely believe that if we make the switch, we'll be happier. You've gotten all the early adopters, and all the malcontents. How are you going to attract everyone else who is still living in SF?

This is basic fucking customer development 101. Apparently, your Tech Execs think the answer is:

1) Buy everyone a beer and a taco.

2) Offer less salary because our product is Awesome!

Note: cost of switching for us: Move 1500 miles. Miss friends. Make new friends. Break rent contracts. Find rent contracts. And if we, in fact, do not like your product, we have to switch back again. I don't like AT&T much, but you're asking me to break my contract with them, and sign a contract with you to pay more for the same service because it'll be better quality. And if I don't like it, I'll incur the same costs going back to AT&T.

If this is how you "bright tech folks" in Austin do customer development, well...