|
|
|
|
|
|
by bitwize
1327 days ago
|
|
|
I still get emails from Comcrap because once I had a business internet plan with them in a residential area -- an apartment no less. When it comes to internet service, "giving a crap about the customer" is a premium add-on from Comcast, but once you commit to opening your wallet for that, they do deliver. |
|
|
Comcast doesn’t give a crap about customers, full stop. Oh yes, they’ll send “technicians” out 3 to 4 times a month to tell you everything tested perfectly. But get them to put a line monitor on your connection, provide them logs that you have over 5% packet loss that doesn’t start until after the CMTS, and they’ll get an “engineer” involved who will come out and leave some testing equipment which will confirm the issue. Over a year later, the issue will remain unresolved.
My aunt bought a house where, at the best of times, her kids can finish a game with only a handful of disconnects. The other 20% of the time they can’t even watch Netflix or streaming sports.
They tried the “business connection” trick already, at a cost of $300 a month for 150mbps. That didn’t improve anything.
The “investigation” remains open, and the “engineer” just doesn’t bother updating them anymore.
My cousin went door-to-door only to discover the whole neighborhood is having the same types of issues. It’s just the new normal.