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by TomDavey 1325 days ago
I hugely dislike the POS terminal for exactly this reason: "The waiter brings the POS terminal and you pay at the table."

The experience I dislike goes like this: The server gives you the hand-held terminal and then stands watching you, tapping his/her foot impatiently, while you hurriedly verify the check, then calculate a tip amount under the server's scrutiny. I guess I'm a wimp. With the server's eyes on me, I feel the pressure to tip generously, no matter how poor the service or the overall experience.

By contrast, I find the traditional system, where the server would drop off the paper check for you to examine on your own time, to be private, un-rushed, and less prone to error.

After three decades of paying my restaurant checks without a POS terminal, I've never encountered any monkey business during the brief time the server is in possession of my credit card. Is "restaurant credit-card fraud" really a thing?

3 comments

In my country they bring in the receipt first, and let you take a look at it. Perhaps negotiate with your peers who pays what amount and so one.

And than in 10 minutes waiter arrive with hand held POS.

It does happen, but thanks to the chip rollout, the value of a skimmed magnetic stripe read is falling drastically.

No idea if there is non-negligible fraud in the form of staff copying down the card number and security code for online payments fraud, though.

Some places, the waiter leaves the POS with you and collects it after a minute. Those are good places.