[zwkrt]

Completely agree, although I don't think that people need to be better creative writers to be better at creating narrative arcs. For work, your narrative arc is normally solved if you are understanding (1) the relationship between you and your audience, (2) what you want, and (3) why your audience should care. If you communicate those things, the narrative should be crystal clear. That depends heavily on the context.

    "Hi, I'm from a team from far away in company land (1). I've been having an issue with your service for the last few weeks because it seemingly drops connections sometimes. I looked at your metrics and I see that this is happening to other clients as well. This issue is stopping us from deploying a change to the UI that we promised customers would go out next week (2). Can you help me debug from your side? (3)"

    "Hey boss (1). I think that I need more support on this project (2a). We originally thought it would be easy to refactor a widget into a widgetFactory, but after I investigated it widgetFactories will require a schema migration (3). I think Sarah is really good with those, can I ask her to work on this with me (2b)?

    "Apache upgrade production outage thread (123)"