[mattewong]

"The hubris is that PHBs and spreadsheet jockeys think they understand my job better than I do": where are you imagining these things from? Who ever said they understand YOUR job better than you? I think it's safe to say, the article was probably not written with you personally in mind. And I think it's also safe to say, you personally are not the same as every engineer out there.

Someone simply suggested that VC-backed companies (presumably, often of the startup kind), the company can achieve more economic success when engineers spend some time with customers (and let's not forget that the customer need is the SOLE reason that the engineer's job exists at all).

The hubris is in the failure to acknowledge that you do not represent the entire world of engineers, and the unwillingness to contemplate a scenario where just maybe, an engineer could be better at their job, if they took more time to understand that which created its reason to exist.