[tuffacton]

I bought one hoping to try it with the expectation I could return it using their 100-day guarantee. Ultimately decided the experience was too painful for my usual workflows in terms of reading and annotating my PDFs for grad school and work.

Their return process was the most PAINFUL return experience I've ever had to go through. You have to specify exactly what you're returning from their online menus and they use a delivery service that takes weeks to make deliveries. If you selected the wrong options (maybe you picked "tablet + pen" instead of "tablet + pen + extra pen nibs") they will send it all the way back to you and instruct you to attempt another return. They finally accepted it after 4 attempts, including one attempt where I did everything correctly and they still sent it back.

All this is to say, if you're looking to try the device with the expectation that you can use the return policy then be ready for a painful experience if you don't like it.

[Operyl]

I had the same calculus, I bought it expecting to see if it would improve workflows, determined it didn't, and did the return. Didn't have this problem, remember the process being particularly easy honestly. Perhaps they revamped it since you or I did it? I returned mine in September of this year (before they announced the Connect changes, go figure).

[tuffacton]

Just went through my emails. This was all early 2021 so perhaps they’ve fixed the return process since then!

[aaomidi]

Honestly at that point I would’ve charged back through my cc.