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by potatohead00 1334 days ago
People need empathy for the customer. One possible way to do that is mix up roles but like many other commenters have pointed out, that may not always be the best use of their time.

At a minimum, the devs should have regular updates, even anecdotal user stories about frustrating experiences. Perhaps if there are feedback loops customer context is getting removed from it either via unintended optimization or normal 'corporate telephone' .
1 comments
q-big 1334 days ago
> People need empathy for the customer. One possible way to do that is mix up roles but like many other commenters have pointed out, that may not always be the best use of their time.

Rather: if you want your developers to become deeply misanthropic and hateful of the users/customers, let your developers do user support.

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