| Here is another Dell story:
Bought a Inspiron 7610 (16plus w/ 32GB RAM) in November 2021: 1. laptop switches on every night at 4:28 despite contrary BIOS settings. It took me 1 month of remote service and messages to get to some undocumented reset instructions 2. In high performance profile the laptop overheats. Service finally approved after I took video. Service changes the mainboard but forgets to insert the 2nd 16GB RAM stick! 3. Had to open/photograph the laptop to prove. Forgotten 16GB RAM gets delivered but doesn't work with the device - BSOD's on boot. Clear faul of the stick as it works with only the original RAM 4. Device gets picked up yet again (unannounced), UPS tracking says delivered and -- is lost since then. 5. Refund request issued (Sept 9) but denied. Since early August I'm trying to get a refund or replacement - for several months now with endless chat messages and some phone calls where nobody helps but waits for the "internal team". The standard apology text snippet was issued dozens of times, I've heard at least 3 times "please give us another chance" - I should wait another 24,48 or 72h but no update. Just off a phone call with them again today I am left with an infuriating customer support when something goes wrong on their side and no laptop I paid for. I hear from other that going after them with lawyers also takes many months. edit: formatting |