[jpcrs]

Bought a XPS 15 2020 at the release, wifi didn't work and trackpad was terribly wobbly. Tried to return it two days after delivery and then the nightmare began.

For some reason Dell kept saying that I was a business and refused to accept the returned package (apparently business doesn't have the 14 days return policy?), I had to waste 5+ hours in the phone talking with multiple people, trying to prove that I'm a normal costumer, at the end I literally had to send a picture of the delivery address showing that it was my house and not an office, after that they decided to accept the return.

I'll never get any product from Dell again.