[tomkarlo]

This is why you really need a new store design. At Best Buy and Whole Foods here, there's a long line that channels into a checkout area that's only reachable via that line. So there's now worry about cutting, and customers naturally form the line as they follow the route into the checkout area.

It's worth noting that WF does use 2-3 lines in a lot of stores where they don't have a long enough space. But then what they do is have a system that signals which line gets to head a register next (and does so in a set rotation), so it's effectively the same as a single long line.