[sunchild]

To be clear, I don't consider it a "bad experience". It's my job to deal with the guys across the table. Let me play out for you every ERP negotiation ever:

Me: If the system fails to perform to spec within the anticipated implementation timeframe, we get our money back, or at least get to hold back part of the fee until you get it right.

ERP Licensor Finance Guy: We can't do that, for revenue recognition reasons.

Me: Why should my client care about your accounting? My client has a business to run. What happens when you're paid, and we have a box of nuts and bolts to show for millions of sunk dollars?

ERP Implementor Operations Guy: We've never had a problem in the entire history of our company. We're good guys. Trust us.

ERP Licensor Finance Guy: If you don't sign within a week, our discount comes off the table.

Me: Here we go again.