[r2sk5t]

In many cases TM pays venues to be their exclusive ticketing company. Before TM, venues purchased hardware and software. One of the most genius business moves of all time was this business model innovation.

TM does not keep all the fees they collect, but since the market views them as predatory they are providing "hated company" as a service for their customers.

With respect to dynamic pricing or pricing in general, TM is going to charge a percentage of the transaction as a fee and thus make more when demand is high along with their customer (the venue) and the producer/talent (the venue's customer). It's a complex supply chain.

[jandrese]

Ticketmaster often puts out that "we're just pretending to be the bad guys so people can still love their bands" story and I don't buy it. They are unregulated monopolists so one must never give them the benefit of the doubt. It's pretty clear that the bands themselves are under strict NDAs about the relationship so the only word we only ever get Ticketmaster's side the story.