[mtw]

Airbnb Support is the worst. They speak and write very well, and make you feel they listen to you and will do their best to solve your issue. In most cases though, they will come back to you with a negative answer and will leave you in the worst of situations. You can check the reddit sub /airbnb or on Twitter.

Having 0 support like Google would be much better than being promised help will come, then having various customer agents taking over your case from scratch and then after exhaustion, being told you won't be refunded or no action will be taken