[rurban]

> Amazon is another prime example of a company that does customer service well - though that might have some consequences on their work culture (mistakes are not easily forgiven - since the cost is so high).

Certainly not. In fact they have one of the most incompetent customer services. When I changed my bank account, they didn't change my bank account, but rather created a new user with the new bank data. Then when I asked them to remove the old wrong account, they were very nice confirming that they will do that. But instead they deleted my new account, with only the old account remaining. When complaining about that they ignored it, so I just deleted my old account also, and am a happy non-Amazon customer since.

[chimprich]

I'm sure there are counter-examples, but Amazon generally do have quite good customer service. When I've had a problem with a delivery I've been amazed to be able to contact a human quite quickly and have them investigate. Just being able to talk to a human is startling compared to certain other tech behemoths.

[sebastialonso]

Beware of anecdotical arguments, they aren't arguments.