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by j-bos
1345 days ago
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I think the original error is quite clear, under normal circumstances. Not OP but I've noticed that people often get brain fog when something goes wrong and are often need BIG, SHORT, WORDS to shake out of it. Or really anything that can shake them out of the 'idunno' state of mind. But maybe if something like that became standard ut would no longet be a context switcher.. |
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It's easy to say "they can figure it out". Sure, in a restful state. But the people we're asking to take action already have a lot on their plate. Using plain, conversational language whenever possible with exceedingly clear steps means less mental exertion on the receiver. And since we need their help, anything we can do to make it easier on their end helps us.