[robdor]

Making online customer support easy with Candlelight -- http://www.candlelightapp.com

I've been working on it nights and weekends. Great respite from some of the less than pleasant activities of coding at my day job.

[greaterscope]

sounds interesting and probably something I could use since I plan to offer email-only support at first for my online storefront product.

i'll be keeping tabs on you guys. :-)