[stratosgear]

> Before announcing the preview program, we ran an extensive dogfooding program inside JetBrains as well as usability tests with external users. Overall, we got a very positive reception, and the initial feedback from the private preview program matches that.

Well, apparently their dogfooding and usability tests with external users were not that excessive if they already feel the need to address the users comments, now do they?

[gruez]

There was probably massive selection bias going on. That is, the people who volunteer for internal dogfooding programs or external usability tests tend to be the type of people who like the design changes that have been happening across the industry (eg. more whitespace, greyscale icons, adding round corners). Meanwhile, the people who liked their UI as it is and don't want the changes are probably not going to volunteer for beta programs that they know are going to contain changes they don't ilke.

[cwbrandsma]

No amount of dogfooding and usability testing will ever be good enough to keep everyone from commenting on something. At some point you need to ship, and it isn’t like a 100% solution will exist in the first place.

[yCombLinks]

That's the thing, you don't need to ship. There's always the possibility you've built the wrong thing.