[Dionakra]

Now someone should open a Jira ticket, refine the task, estimate it, define its priority, push it to the backlog and maybe the next sprint (if it is important enough), someone will be assigned, checking all the DoD and DoR boxes, submit a PR, getting it approved and then it will be fixed.

[Ensorceled]

I wish it was that easy! You are missing the 'triage' state after the ticket is opened, the 'review' state after priority, and the 'approval required' state after moving to backlog, sprint and fixed.

[girvo]

Plus all the other steps in the custom workflow some upper management spent weeks putting in place without speaking to the actual workers who need to follow it.

[replyifuagree]

Yeah, this is the real problem. Allowing non-technical managers to dabble in the SDLC is Jira's greatest sin.

[girvo]

Exactly. Though I'm certain that is also partly responsible for Jira's success in terms of B2B market penetration...

[Fire-Dragon-DoL]

This is impossible.

It takes 247 years to open the form to fill the details for the ticket.