[desiarnezjr]

They may not necessarily be lazy OR entitled.

Every business has it's laundry list of problems. Every business.

Your list of problems and worldview may differ a great from their day-to-day reality. Very few want to work on resource suck that has a unknown outcome. Your selling a SaaS service to them (just picking the example in this thread as the example) isn't likely their biggest problem or decision at that moment.

[brailsafe]

I absolutely agree, it just happens to turn out that many of them were entitled assholes anyway, and it's rare for their laundry list of problems to include anything that's marginally more difficult or more expensive than absolute rock bottom labour can handle. You could also argue that the clientele doesn't care either, maybe they don't have tastebuds for example. But I don't think it would be much of a reach to suggest that there's a not insignificant portion of small business owners that don't pay much for the labour, don't provide a quality product, and don't even bother training people.