[csours]

I don't dispute that at all. This could happen. It should happen.

IT has an allergic reaction to Shadow IT because they know about the times they had to deal with it. Understanding what IT has had to do in the past to fix things helps you understand why they don't think in these terms.

[ok_dad]

Shadow IT happens when the user isn’t getting what they need. I wrote software in excel at one job that did the priority planning for incoming inspection, because we didn’t have anything we could use to do that other than SAP and I wasn’t going to engage with that system due to effort required.