[ckelly]

Yes, I’ve heard Michael Bloomberg say the secret weapon was adding chat, which built the network effect.

[ricardobayes]

How often do people reach out to random people? Don't people get tons of spam?

[Spinnaker_]

I can't say there is no spam, but in 10 years of use I don't think I've personally seen any. "Random" people sometimes reach out, but it's usually for ok reasons. Spamming people is a very quick way to ruin your firm's reputation. And depending on what you do, there may be regulations against that type of stuff.