[tomg]

Just another anecdote: They’re the only airline to lose my luggage, and their complete lack of giving a fuck or competence in returning it was a tremendous and expensive pain in the ass. Only through pulling a personal favor with a friend in Berlin was I able to ever get my luggage.

There’s something wrong at Lufthansa. The queue to fill out my lost luggage form was like an hour long when I arrived, and looked to be just as long when I was done.