[ilikeatari]

Hi! Many good suggestions on the thread already. Talk to your boss if things are really automated. Gather your support contact methods including how to escalate with Epicor. When issues arrive, then document bugs super well including steps to reproduce if you can (speeds things up). Have an open bug list and triage with the support team. Communicate frequently, and cleanly with all stakeholders. Also, it will be ok! You got it!

[dbtonez]

yes I am very pleasantly surprised to find the support i've gotten back so far. it has already put me at ease.

i also really appreciate your outlining what i can do. document document document, communicate communicate communicate.

thank you for your kind words.