[Semaphor]

What I’m missing, is bouncing issues back and forth. We rarely have clearly defined issues, our current system [0] has a "fixer" and a "tester", if I’m the fixer and I need clarification at some point, I set the issue to "missing information" which removes it from my "issues waiting on you" list, and adds it to the same list for the tester.

This is extremely convenient for us as our issues are often discussion threads. I’ve rarely seen this mirrored in other ticketing systems. But then with 1 IT person (Hi), we are not quite the normal customer of such systems.

[0] DoneDone V1, which has an atrocious search function and questionable email notifications, can’t remember what our issue was with their current version V2 https://www.donedone.com/