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by joshpadnick 1340 days ago
We use Stripe Billing and it's gone very well overall, but the biggest miss for us is that Stripe conflates "contract term" with "billing frequency." We sign up customers for annual contracts but bill them monthly, but Stripe Billing only understands the "bill monthly" part of that.

Are there any plans for first-class contract term support coming?

4 comments

Yes, this is definitely a use case we've been working on. If you'd be willing to email me any more details about how you need things to work at ark@stripe.com I'll make sure the feedback makes it to the people working on it.
You could use subscription schedules to end the subscription after 12 months.

https://stripe.com/docs/billing/subscriptions/subscription-s...

Yep, tried that. But we want an auto-renewing contract of 12 months, and subscription terms require you to have an end date.
Shameless plug, but at www.salesbricks.com we separate out billing schedule and contract terms. We also handle complex deal structures, upgrades and renewals!
1.9% fee per order booked.
This is a major reason why we switched from Stripe Billing to Chargebee.
This is one of the darkest dark patterns I'm glad they don't allow it
What's wrong with it?

If you rent a home, you pay monthly despite the contact lasting a year or longer. If are employed you probably get paid monthly, even with a fixed contract duration of 6 months or a year.

Auto-renewing yearly contracts, on the other hand, are definitely a dark pattern. Luckily many places are outlawing it, so as an alternative a 12-month contract will often automatically convert to a monthly one at the end.

In B2B often the customer explicitly asks for this - no dark patterns in that case.