[Mountain_Skies]

A state agency contracted us to replace their old green screen CSR system with a web based one. The existing CSRs hated the new system because they could get work done faster using the keystroke drive system they were accustomed to using. The client however was fine with this outcome because that job had very high turnover and it took too long for new employees to get to the point where they were highly productive. The handful of long term employees asked if they could have both systems running side by side but the client didn't want to have to support both. At least as state employees, this resetting of their productivity to that of new employees didn't impact their salary level that was based mostly on seniority.