[SaltySolomon]

I mean, it also creates a circular dependency, if you have an issue with your own product and trying to fix it then you can suddenly not communicate.

[grensley]

The Facebook outage last year being a great example of this. They lost basically all internal communications.

[throwaway2037]

Is there a public write-up or blog post about it? It sounds interesting to read about!

[grensley]

Wiki page: https://en.wikipedia.org/wiki/2021_Facebook_outage

Their report: https://www.facebook.com/business/news/update-about-the-octo...

[mattnewton]

That’s why SRE teams at companies I have been at always keep an IRC server hosted separately from all their other infra.