[lostmsu]

> It’s not faulty devices, and a quick google search will show you that cell phone batteries have a lifespan of 2-3 years in average.

Please, try reading this again

> The issue is not that battery degrades, it is that their phones could not handle it and shut off when charge still remained.

[hacym]

The capacity of the battery was the issue, unless you’re talking about a different issue. Older batteries were unable to meet the power demands.