[JamesAdir]

Even if the ARR is half of that, how do you keep your level of service as a single employee? Don't you take a break, go to a vacation? What happens if you're sick? At the level that starts with $295 and goes up to $495 and $995, I guess that the customers expect the service to work all the time and have fast support. Can't understand how it's done without employees at all.

[dkyc]

I don't have any inside information on this, but at the end of the day, the level of service or availability you offer is up to you. There's no legally mandated support response time or SLA, so unless you're promising something else in your Terms of Service, there's nothing stopping you from offering no support.

How customers respond to this is another question, and most of the time companies strive to have good service because they value growth higher than 'lack of employees'. But everyone is entitled to their own approach.

[jesterson]

From my experience, their service is plainly terrible/inexistent.

The good thing is you don't need it normally, so I am still a paying customer