[jeromegv]

So you are 8 people. Quite a lot different than a single person.

If you had a way to not answer tickets, that means you would not offer support to customers, so likely a lot less customers would be interested to pay you. You don’t get to 14 millions by cheaping out that way.

[speleding]

I run a SaaS, quite similar numbers to the parent. Depending on the complexity of your support tickets, it's pretty easy to outsource to part-time freelancers. I just pick up the tickets that they flag as too difficult for them. (Edit: we're still quite some ways off $14M, but I could see it scale there without changing the structure much)

[brianwawok]

Right, its a different product though.

He has a low support required product. But I can 100% imagine making a product without much support required, and running it. Tis not hard.

[formerkrogemp]

More like you end up with minimal staffing a la floqast for example.