[shinratdr]

Exactly. There is something nice about the lack of ambiguity. If you get a screwed up phone order, you have no idea who made the mistake. You, the rep, the store, the driver, could be anyone.

When you order online, you know exactly what you need to know because you are both the customer and the rep, and you get an e-mail copy to reference. Errors in the order become indisputable, which is nice.

Making the age old question "Did he forget to bring that or did I forget to order it?" obsolete is reason enough to use it in my book. There are other benefits, but that's one of the best.