[nextaccountic]

But what if the individual or a group of individuals decide that the best way to protect themselves is to sue Microsoft? Then the question of "should" becomes relevant agai

[mwint]

There's lots of legal things that groups can agree an entity "shouldn't" do, and lots of illegal things groups can agree "should" be done.

Even in a court, it's really not a 'should' question. It's a "is this legal, and what is the penalty" question.