[taf2]

A customer once told me… “no one grew up hoping to one day be a customer service agent.” That is the reality and I’d add no one in an engineering or product roll is excited to work on or help solve the really boring hard problems… so we are left with the reality of either a product and the processes to support it are easy enough to understand and the number of potential gotchas are low enough that the need to have human interaction at scale need not be necessary.