[jwr]

I think we need more competitors. I use Braintree, and their support response times are about two weeks, and the first response is rarely helpful enough to solve the problem. Well if my customer has a problem paying me, I can't expect them to hang around for two to six weeks while I "talk" to my payment processor.

Things seem to be universally bad, except some companies (Stripe specifically) seem to have really good PR.