[rvba]

If the process was good, the tickets would be handled properly but perhaps with delays - that would be a growing pain. They can solve issues but slowly.

Support being clueless and unable to solve problems means thst the process is bad.

[pojzon]

Before the tickets were handled by well paid support that understood the product.

Now its all outsourced to cheapest location to ppl that dont care or are willing to do a good job.

Pretty usual stuff for any big company.