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by to11mtm 1348 days ago
One thing that somewhat comes to mind is their 'Just say yes' policy. It tends to make it difficult for baristas to deal with customers that harass them, I know when credit card -> gift card conversion fraud was a big problem in my area my colleagues intimated that they weren't allowed to deny or even question obviously fraudulent transactions being asked for (really? you need 1000$ in starbucks gift cards? and keep trying different cards when one is denied?)