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by jmedwards 5309 days ago
Ditto! I seem to bump into you everywhere. The Internet is a small place.

> customers are making decisions about technology vendors based on the ethics and relationship with that company

Indeed. In such a crowded space with plenty of the same feature-wise, there is no doubt that the personality of a company (in this case, conveyed over social media) is going to play this kind of role.

PS: We were doing SaaS in 2005 :-)