Hacker News new | ask | show | jobs
by smca_ 1345 days ago
(Sam from Stripe here.) The customer's bank (not Stripe) levies a $15 fee to process the dispute.

If you win the dispute, we credit you $15 because we feel it's the right thing to do.

1 comments

No.. because the merchant is paying for those fees. Not the customer / consumer.

You might have different agreements, because you negotiated lower prices because supposedly you have better fraud detection etc.. But that's not the same as "because we feel it's the right thing to do".

On the side of the merchant you do the same.. with "Stripe Chargeback Protection", but you charge for that.

You took a part of the bank's/card's business (risk management), and that's fine, but please don't tell us stripe is doing things because you feel anything.