Would PayPal give the same response? At least with Stripe you know if you kick up a stink on Hacker News someone there will respond, not that this is ideal but I wouldn't expect to hear from any PayPal employees here.
Last time this happened, OP replied to the Stripe guy something like "you said the same thing when i mentioned this on HN three months ago, i emailed you, and nothing happened". So with Stripe you might well get a response here, but that's not to say you'll actually get a resolution to your problem.
You might have a point. But I think it’s moot because the overwhelming majority of wronged customers won’t or can’t put up a stink on Hacker News or equivalent. So the difference is a sliver.
Yep, is a screen in their consumer-site that shows all active billing plans. Two clicks to cancel. And that page is easier to find now (was buried before)
Yup. It's so obviously better for the consumer (and reduction of consumer support burden) that it's unbelievable that Stripe, or credit cards for that matter, don't have it.
For Stripe to offer that they would have to expose a "Stripe account" for buyers (the same thing the linked article complains about PayPal doing). For cards to do that they would have to move to only accepting merchant specific tokens you can revoke individually instead of the current state where the merchant (or their processor) has your card number.
Assuming the thread gets enough upvotes to be noticed, anyway. That could mean posting at the right time of day, on the right day of the week, following another related story that helps drive more readers to check it out.
While it’s a fair point that with PayPal, you are almost entirely SOL, whereas with Stripe you at least have a chance, it’s not a tenable solution.