[nickpp]

Zendesk CEO was stupid for paying them attention.

Freshdesk is SCUM. This kind of strategy, of generating controversy and creating "noise" around your company is rooted in the "there is no such thing as bad publicity" belief. It's immoral, and ungentlemanly.

And yes, it is very common with 3rd world companies. I've seen it before. Very often their products ARE rip-off of established market products as well (no idea if this is true in this case though). I suppose it comes from the social corruption and "everything goes" that surrounds life around there. Basically lack of civilization.

It would be very sad if the market rewards them instead of the companies focused on developing a good product, improving it and keeping an atmosphere of cooperation and civility in the industry.

[middus]

So without knowing if this is true in this case though you call them SCUM? Way to go...