A lower ranked salersperson does the qualifying. The more trained ones do the selling. They are optimizing their resources and for a big purchase, the buyer is expecting a more involved process than one-click checkout.
Yeah I get it it’s just annoying. Train some entry level people to show some basic software features instead of training them to waste people’s time asking questions.
That's a quick way to lose sales. It's like asking a backend dev to make a pretty frontend website to impress a visually oriented client. Roles are stratified for a reason.