[gws]

Very well executed response. If they can execute that well on this I can imagine that they are even better on product development and customer service.

I don't understand the comments against their response. I find shameful that a paid blogger tweet against a competitor with a subjective attack without disclosing the conflict of interest and that the guy paying the blogger chimes in insulting the competitor.

And Ghandi's quote at the end fit so well, I am still smiling :)

[Luyt]

Gandhi, not Ghandi ;-) A very common mistake.

http://en.wikipedia.org/wiki/Gandhi