[makeitdouble]

I have been on the engineering side of this many times. I’s a judgement call: when it happens that feature was usually only a checkbox to be checked, had little effect on usage, and talking with the client we came up with alternatives as they realized it will never happen.

Of course, other times it was really important, and the client gets pretty pissed off, but I’d expect startup founders misreading their clients that much to not last long and get recycled pretty fast. Basically they didn’t even bother to dig in to understand why the feature was requested and where it mattered.